Customer_Service

Software

	Aegis Communications Group, Inc. : Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base. - www.aegiscomgroup.com/
	Beacon Technologies, Ltd. : Permission-based IVR-interactive customer survey for customer satisfaction research. - beacontouch.com/
	Customer Service Training and Articles : Customer service training and free articles. - www.proedgeskills.com/customer_service_training.htm
	Customer Service Training-Guaranteed : Measure-X training will shows how to measure satisfaction and retain customers longer. - www.measure-x.com/
	Customer Service University : Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available. - www.customerserviceuniversity.com/
	Customer Service Week : Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year. - www.csweek.com/
	CustomInsight Internet Surveys : Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research. - www.custominsight.com/
	destinationCRM.com : Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. - www.destinationcrm.com/
	e-Satisfy, Inc. : Provides an integrated approach to measuring customer satisfaction across every sales and support channel. - www.e-satisfy.co.uk/
	eCRMGuide : Customer Relationship Management in the E-Business World - www.ecrmguide.com/
	eLoyalty : Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics. - www.eloyalty.net/
	ExecTrainer.com : Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training. - www.exectrainer.com/
	Golden Resources Marketing Group : Provides mystery shopping services, merchandising, and point of sale marketing audits. - hometown.aol.com/cgr315/index.html
	Hipbone, Inc. : Solutions for live online collaboration between customers and sales and customer service agents. - www.hipbone.com/
	How To Improve Customer Service : An informative article on how companies can immediately begin to improve customer service. - www.theacagroup.com/customerservice.htm
	Impact Learning Systems : Skill-based training programs designed to change behavior and improve customer contact skills and related performance. - www.impactlearning.com/
	Ineto Integrated Customer Communications : Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service. - www.ineto.com/
	Interact Management Consultants Pty Ltd : Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships. - www.interactmanagement.com.au/
	Mercantile Systems & Surveys : Specializes in hospitality industry employee evaluation, training and monitoring. - www.mercsurveys.com/
	Motivational Training Center : Provides customer service training and motivational seminars. - www.thechickenlady.com/
	National Customer Service Week : Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6). - www.customerserviceweek.com/
	Online Customer Service : Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support. - www.dmsupport.com/
	parago.com - www.parago.com/
	Phone Pro : Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information. - www.phonepro.com/
	Precision Response Corporation : A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships. - www.prcnet.com/
	Princeton Consulting : European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list. - www.princecon.com/
	Pyramid : Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development. - www.pyramidupdate.com/
	San Jose Focus : Facilitates focus groups for market research purposes only. - www.sjfocus.com/
	Service Quality Institute : Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. - www.customer-service.com/
	Stan Adams and Associates, Inc. : Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada. - www.salesprevention.com/
	Sterling Consulting Group, Inc. : Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. - www.quality-service.com/
	Telephone Doctor : Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. - ww2.telephonedoctor.com/Default.asp
	Tern Consultancy : Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping. - www.ternconsultancy.co.uk/
	The Customer Champion Institute : Provides consulting, training, and publication services to improve customer relationships and loyalty. - www.customerchampion.com/
	The Service Quality Department : Customer service consulting and training organization. - www.service-quality.com/
	Tooty Inc. : Customer service and sales strategy evaluating, developing, training and monitoring. - www.tootyinc.com/
	Trendsource, Inc. : Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. - www.trendsource.com/
	WebSiteHelp.com : Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites using real-time customer service solutions. - www.websitehelp.com/
	Workplace Conflict Resources : Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid. - work911.com/conflict/